Contact Us

 

We absolutely love hearing from our customers!

If you have a question about any of our products or services please send us an email to hello@simplestyleco.com.au - we'll do our very best to get back to you within 1-2 business days.

FREQUENTLY ASKED QUESTIONS 

Returns & Exchanges

We understand that buying a rug is a big commitment, that's why we offer change of mind returns on all rug orders. Please refer to our returns policy for more information.

Shipping Information

We offer free metro delivery Australia wide on all rugs (delivery fees may apply to some regional and remote areas, these costs will be calculated at the checkout.

Delivery fees apply to all other items. For standard orders these fees will be applied at the checkout.  

Estimated delivery times will vary depending on where you live. Refer to our delivery page for more information. Please note that express delivery is not available at this time.

Delivery is handled by a third party courier company, we are therefore unable to provide the exact date/time that your order will arrive.

If you are not home at the time of delivery a card will be left with instructions on how to arrange redelivery directly with the courier company. 

Our rugs are considered Special Handling Requirements (SHR) freight. Please refer to the SHR transit timeframes outlined on the couriers tracking page.

Local Pick Up

As an online only business we are unable to offer local pick up..